Job Description:
Role -E-learning Specialist – CX Training Design
About the Team
Training Design is a core function of Flipkart’s Customer Experience Team. We work with various cross-functional teams and are responsible for designing end to end training plans for new and existing employees across all CX LOBs. This includes analyzing data and identifying content inclusions, defining training duration and deployment channels/methodologies, creating content assets including SOPS, storyboards, presentations, audio, graphics, animations, games, and activities for both Instructor-lead and E-learning programs.
What you’ll do:
Work with key stakeholders and subject matter experts to perform a training needs analysis
Review process documents/SOPs and provide insights and suggestions to creators to ensure that all critical and relevant information is included and clearly defined
Design and develop instructor-led courses, online programs, web-based learning aids or products, and other programs as needed
Develop soft skills content using innovative teaching techniques & tools like case studies, audios/videos components, role plays, activities/workshops, projects, evaluation methods, etc.
Create and administer quizzes based on the training imparted to check learner comprehension
Present the content in a creative manner that makes the learning process simple and easy for the trainees.
Use different instructional methodologies to drive learning and enhanced retention thereby achieving training objectives
Host and manage training content on the LMS
Periodically refresh the training content to stay up-to-date on the latest policies and processes
Monitor the effectiveness of the training program during the pilot and implement changes based on impact and user feedback to ensure continual improvement
Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain systems to continue to offer the best learning experience possible.
What you’ll need:
Graduate Degree with 2-3 years of experience in course design for online training
Knowledge of and experience with training needs analysis, adult learning, and principles of training and instructional design
Experience in designing and developing e-learning content
Proficiency in authoring tools such as Adobe Captivate, Articulate Storyline, Lectora, etc.
Knowledge of SCORM and AICC technology standards.
Experience creating, hosting and managing courses on an LMS
Strong writing, editing, and proofreading skills
Great interpersonal abilities
In-depth knowledge of Emotional Quotient as related to organizations
Ability to work with teams and stakeholders across various levels of hierarchy
Self-driven with the ability to work without constant supervision
About Flipkart
The Flipkart Group is one of India's leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India's e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns - customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.
Driven by the passion of 'Flipsters' and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity - Flipkart's work policies reflect the company's efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn's 'Top Companies to Work For in 2019', among the '100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.
How to Apply?
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