1. Trust & Safety Manager
Responsibilities
- Develop a strategic program for managing effective working relationships with law enforcement and security officials, government authorities, and industry coalitions
- Represent Facebook and communicate our positions on key law enforcement issues in meetings and presentations to law enforcement, policymakers, government, regulators, institutional stakeholders and civil society actors
- Design and execute country focused programs on online safety, privacy, and security to address key issues across the region and build confidence amongst the law enforcement and government agencies
- Responsible for managing tactical responses and supporting Facebook and our family of applications in engaging with law enforcement during emergency and crisis situations
- Identify, monitor & analyze law enforcement issues at the intersection of technology, social media and local developments impacting the safety of Facebook users
- Work closely with the legal and public policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues
- Educate law enforcement authorities on our policies for protecting user privacy and responding to legal requests
- Work with cross-functional teams across Public Policy, Legal, Product, and Communications to ensure that programs are advancing external understanding around key law enforcement and online safety issues
- Work closely with Facebook's Legal Team and outside counsel in the development and execution of internal policies relating to the processing of legal requests from authorities in India
Minimum Qualifications
- Bachelor’s degree or equivalent (advanced degree preferred, including a law degree)
- 10+ years of work experience including strategic outreach with diverse stakeholders, managing high-profile campaigns and programs within the law enforcement and/or safety space
- Experience assessing, analyzing, and resolving issues across multiple topics while meeting deadlines
- Ability to work as part of a fast-paced team and exercise good judgment and presence of mind in a rapidly changing environment
- High level of collaboration and cross-functional skills. Experience driving and managing multiple projects and cross-functional campaigns simultaneously
- Willingness to work off hours and overtime, including weekends and occasionally on holidays, in order to support emergency matters and interact with globally based company employees. Significant travel required when COVID-19 situation resolves
- Strong public speaking and presentation skills and experience before small and large audiences
- Ability to frequently travel within India as needed with occasional travel outside the region, particularly to the United States
- Fluency in English and at least one additional Indian language preferred
Preferred Qualifications
- Experience working with law enforcement, security agencies, regulators, government, data protection authorities, financial institutions, and/or Internet industry associations
- Experience with Indian laws relating to law enforcement requests for data and laws and regulations governing content on intermediary platforms
- Experience in internet technologies, understanding of cyber laws, security, privacy, content moderation, and the surrounding policy environment
- Fluency in technology and a passion for Facebook's mission. Comfortable in a fast paced, dynamic, start-up culture
Location
Gurgaon, India
2. WhatsApp Market Specialist
Responsibilities
- Queue management including effectively managing all service channels for your market by monitoring market specifics queues and ensuring that all user inquiries are handled in a timely manner.
- Liaise closely with cross-functional partners to ensure all operational KPIs and quality standards are met/ exceeded, while working collaboratively to improve processes and tools.
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
- Leverage various channels (e.g. social media) to flag and escalate user sentiment on our product to the appropriate cross-functional partners to drive product impact.
- Provide in-depth market summaries, inclusive of narratives that focus on trends, events and improvement suggestions.
- Create local risk mitigation strategies in partnership with cross-functional teams for local events.
- Collaborate with cross-functional partners in Product, Analytics, Research etc. to improve our processes and tools.
- Engage and build relationships with cross-functional teams and stakeholders in order to contribute to company goals with your market expertise.
Minimum Qualifications
- 2+ years in a customer support, general operations, local market, field operations role or any related fields
- Fluency in English and Hindi along with market knowledge of India in order to translate and appreciate language nuances on our platform
- Experience using and learning different phone operating systems (Android, iPhone, etc.)
- Experience with simple database technologies, e.g. SQL or JSON
- Experience automating high volume customer support queries in CRM (e.g., Zendesk, Salesforce, etc.)
- Experience with strategic thinking to analyse and solve for problems creatively
- Proven communicator with experience structuring/delivering presentations at all levels
Preferred Qualifications
- Bachelors degree and/or masters or equivalent experience
- 4+ years of in country experience (living or full immersion in India) within the last 10 years
- Experience working with cross-site teams in different time zones
Location
Hyderabad, India
3. Strategic Partner Manager
Responsibilities
- Develop and enhance Facebook's reputation as the leading Publisher Ad Technology and monetization platform for app developers and publishers in India
- Provide local thought leadership in the region and represent Facebook at various industry conferences, publisher events and developer forums
- Work with other members of the Audience Network and the leadership team to drive the long-term business plan for their area of responsibility
- Lead and support revenue and strategic account planning for the current customer base. Develop and execute on customer success plans and create the conditions for adoption and growth
- Oversee day-to-day operations with assigned accounts with an eye to delivering an unparalleled service experience
- Engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction
- Act in a consultative capacity to influence and educate Publisher sales and marketing teams on go-to-market strategies to achieve and exceed their business growth goal
- Bring publisher feedback from the field back to the Product team to influence product roadmap development
- Maintain a deep understanding of Facebook’s Audience Network products and service offerings, adapt quickly to product changes and communicate these strategically to stakeholders
- Provide weekly, monthly and quarterly revenue forecasting & activity reporting to the cross-functional team within Facebook
- Proactively collect market feedback, competitors' or industry dynamics and provide inputs into the Audience Network product marketing, product & engineering teams to influence product roadmap development
- Consistently meet and exceed monthly and quarterly revenue targets
Minimum Qualifications
- Bachelor’s degree is required
- Deep understanding of the mobile app developer ecosystem and competitive monetization solutions in India
- Strong relationships within the mobile app gaming ecosystem, ideally with top 20 gaming app developers and publishers in India
- 9+ years of overall business experience across sales, business development, product marketing in the mobile eco-system
- 3+ years’ experience with Adtech technology companies (such as DSPs, SSPs, Ad Networks, In-app Analytics platforms) and understanding of ad serving technology, exchanges, DSPs, Video CMSs
- Strong communicator, presenter, and negotiator
- Ability to work in a very high growth and cross functional environment
- Willingness and ability to travel about 30% of time
Location
- Bangalore, India
- Gurgaon, India
- Mumbai, India
For more openings, click here
FAQS
1. Can I apply for multiple jobs ?
Job applications are limited to 3 total. Be sure to apply for roles that strongly match to your specific skills and work experience.
2. I applied/interviewed last year but wasn't selected. May I re apply?
Candidates to wait 1 year before applying for another role at Facebook. This gives you time to develop new skills and gain experience so that you can be successful in the interview process in the future.
3. How does facebook's hiring process.
- After you apply for a job or send your resume to a recruiter, their recruiting team evaluates your skills and experience related to the qualifications of the job you've applied for. If you are selected to advance in the process, you'll hear from a Facebook recruiter.
- Next, you’ll have a conversation with a Facebook recruiter. At this stage, you’ll learn more about the role you've applied for and what it's like to work at Facebook.
- The next phase of the Facebook hiring process is to have a phone or video interview with a hiring manager or team member. These interviews aim to evaluate your interest in and ability to do the day-to-day work of the role we're hiring for.
- After that conversation, you’ll continue interviewing with potential teammates, managers, and other people you may work with. Now is the time for you to learn even more about Facebook, and for us to better understand your professional experience and talents.
- When all the interviews are complete, the people you spoke with submit their feedback on your interview performance and we assess whether you’d be successful in the role we’re hiring for—or if there’s another role at Facebook that makes sense for you.
- After your final interviews, you’ll hear from your recruiter again. If you receive a job offer, you can discuss the details with them.
