Job Openings
Content Writer / Communications Specialist
Responsibilities
- Amplify the voice of PhonePe to create a positive customer experience
- You will help improve how PhonePe interacts with its users and work hand-in-hand with peers in User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies
- Utilise strong analytical ability to evaluate end-to-end Merchant experience across multiple channels and customer touch points
- Identify measures/communication changes that can be initiated based on analysis
- Measure and report performance of all analysis undertaken and assess against goals
- On any given day you will be involved in the development of interactive chatbot, work on new interaction models on the PhonePe App and aid 1,500+ customer support executives in delivering a customer experience that is par excellence
- You will also be taking on various communication requests that hit the communication team's inbox. Also, as we own merchant communication, we need someone who is flexible and can easily adapt to the dynamic nature of the merchant service industry
Key Qualifications
- 3+ years’ experience in content writing, crafting videos/rich-media formats, and working with consumer internet products/apps
- Someone with deep understanding of customer / merchant psychology and is armed with strong narrative skills
- A candidate who can cogently and passionately present and defend creative work/ideas, which improve M-Ex.
- A communication specialist who can collaborate with multiple verticals/teams
- Should be well versed with Microsoft Excel, Powerpoint and Word, popular Content Management Systems
- Experience in working with a customer experience teams will be an advantage
- The key focus of this role is on aligning communication to customer expectations
Educational Qualification
- Bachelor's /Master's degree in English, Journalism, or related fields
Employee Benefits
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
